Delivery & Returns

Delivery

Standard order processing time for made to order garments is up to 5 weeks. Ready to ship items have a processing time of 1-2 working days. If your order contains a combination of made to order and ready to ship, all items will be shipped together. You may contact us at any time for an update on your order, please include your order number.

All orders are neatly gift wrapped inside a luxury box, ideal for storing your lingerie in. Our outer packaging is always discreet but may include a customs label for international orders which describes the contents.

UK Delivery: Royal Mail 1st Class Signed For £7.95

Europe Delivery: Royal Mail International Tracked and/or Signed For £13.75

Rest of the World: Royal Mail International Tracked and/or Signed For £16.55

Effie Butterworth is not liable for any additional taxes charged at border control/customs.

Returns

Made to order and bespoke garments are non refundable, please choose your size and colourways carefully prior to ordering, as orders may not be changed or cancelled once placed.

Ready to ship items may be returned within 14 days of receipt, providing that they are unworn and still have all labels intact.